Assesment Methods
On-programme assessment will include delivery of essential knowledge modules and an e-portfolio assessing competence. You will prepare for end point assessment which will include a showcase, practical observation and professional discussion.
Progression Options
Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service as an individual member at professional level.
Entry Requirements
You will be required to have or achieve a Level 1 English and maths qualification and have taken Level 2 English and maths tests prior to completing the Apprenticeship.
Frequently Asked Questions
We aim to offer a careers service that is accessible to everyone. We will seek to equip all our students with the skills and knowledge that will enable them to operate confidently, effectively, and independently in life and work. All students have the opportunity to meet with a Careers Advisor for 1:1 career support.
All of our students will have a personal tutor to support them with their academic progress and personal development. The tutorial programme consists of 1:1 support, group tutorials and guest speakers, plus targeted online resources which complement the UCS College Group Advantage scheme.
If you cannot find an answer to your question in this FAQ section, you can ask us a question by visiting our Contact Us page.
Accommodation is mainly based at Taunton College and is primarily utilised by Cannington and Bridgwater students. We also have a limited number of independent living Higher Education flats in Taunton.
Accommodation caters for Further Education (16-18 year olds) and Higher Education degree students (18+ years). Accommodation is allocated based on age, and the two age groups are accommodated in different lodges. The limited number of Taunton flats are only offered students over the age of 18.
Our accommodation is staffed 24/7 and there is always support to be found in the Residential Office. Residential students will be made aware of where and how to find staff for maintenance, wellbeing, financial, and any other concerns they may have.
Students in accommodation have a variety of social, enrichment and engagement activities that they can participate in. Activities are run everyday and there is a team of activity officers that run these. These activities may be on-site or off-site, and they cater to a variety of interests. Student suggestions for activities are encouraged and welcomed – students can simply contact an Accommodation Officer or visit a shared student space for more information.
Yes, the college offers an initial information session followed by up to six counselling sessions with our professional, qualified counsellors or counsellors in training. This service is confidential and easily accessible for students in need. To contact the Counselling Team directly, please email counsellingservice@ucscollegegroup.ac.uk.
You can apply directly on any of the UCS College Group websites, whether you wish to study at Taunton College, Taunton College, Strode College, or Taunton College. Simply use our “Find a Course” feature and follow the on-screen instructions – be sure to have your important information to hand.