Operations/Departmental Manager Apprenticeship Level 5

You need to be employed to start an Apprenticeship. Please visit our vacancy page or if you have an employer, please ensure you add full contact details of your employer within your application. If you are unable to secure employment, you could enrol on a full-time study programme and transfer to an Apprenticeship at a later date. Please apply for a full-time course as your second option.

Operations managers undertake leadership and management duties with teams and senior managers where there is a requirement to ensure that teams carry out their role to meet organisational goals. They are a key component of all types of business model where there is an operational area or department with a workforce to lead, manage and support.

The broad purpose of the occupation is a leadership role, with operational and project responsibilities. An operations manager will have responsibility for managing individuals or a team. They provide direction, instructions, and guidance to ensure the achievement of set goals. They are vital for the smooth functioning of all departments in any organisation and are often responsible for ensuring their function is correctly administered and maintained in line with legislation and the organisation’s policies and procedures. Operations managers will provide clear, and inclusive leadership and direction relating to their area of responsibility within an organisation. Typically, this involves setting, managing, and monitoring achievement of core objectives that are aligned to the overall strategic objectives of their organisation. In a smaller organisation they are also likely to contribute to the execution and achievement of the strategic objectives.

Roles may include Operations Manager, Regional Manager, Area Manager, General Manager, Department Manager and Specialist Manager.

Units of study/what is involved

The apprenticeship standard covers a wide range of management skills and knowledge, including organisational performance, interpersonal skills and personal effectiveness, comprised of a range of duties which include:

• Managing self
• Awareness of self and others
• Leading and managing others
• Governance
• Resource and Finance management
• Operational Planning
• Stakeholder Management
• Change and risk management
• Project Management

There is the potential to complete an additional CMI L5 Diploma in Management and Leadership at an additional cost of £609