Skills Bootcamp in Business Administration and Customer Service

Course Code: NDB009D/PM1

Course Type
Adult Learning
Subject Area
Business Management & Administration, Skills Bootcamps
Location
Taunton College
Start date
Flexible
Duration

The Skills Bootcamp is part-time and runs for 12 weeks.

Course Overview

Skills Bootcamps are flexible courses designed to equip adult learners with the relevant industry skills based on employer demand. The courses aim to upskill learners in their current job role, secure a job upon completion or progress to an accelerated apprenticeship. This course is designed for those wishing to develop their existing skills in business administration and customer service. The course will enhance your understanding of business principles on a holistic level and aims to broaden your skills in customer service management.

Units of study/what is involved

  • Principles of Business
  • Employment Law
  • Business Innovation and Growth
  • Self-Management in the working environment
  • Developing working relationships with colleagues
  • Understand how to supervise a team
  • Understand how to improve business performance
  • Developing business communication
  • Understand the customer service environment
  • Customer service techniques
  • Monitoring and improving customer service

Assessment Methods

Online or face-to-face delivery

Progression Options

On completion and achievement of the Skills Bootcamp, learners will be able to upskill in their current role, apply for relevant jobs, or progress on to an accelerated apprenticeship.

Entry Requirements

  • Aged 19 or over
  • Have not started or completed a Skills Bootcamp this financial year
  • Have the right to work in the UK
  • Have lived in the UK for the last 3 years
  • Unemployed and looking for a role in Business Administration or Customer Service
  • If you are employed and upskilling, your employer may be asked to contribute dependant on your circumstances

Frequently Asked Questions

You can apply directly on any of the UCS College Group websites, whether you wish to study at Bridgwater College, Cannington College, Strode College, or Taunton College. Simply use our “Find a Course” feature and follow the on-screen instructions – be sure to have your important information to hand.