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Team Leading Distance Learning Level 2

Course Code: NDD355D/PM1

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Course Type
Adult Learning, Online / Distance Learning
Subject Area
Business Management & Administration, Teaching & Training
Location
Taunton College
Start date
Flexible
Duration

The duration of the course varies depending on the specific content and requirements of each individual qualification

Course Overview

This qualification aims to the develop the learner’s knowledge required to work in a team leading role.

Unit 1 – Principles of team leading

Section 1 – Understand leadership styles in organisations

Section 2 – Understand team dynamics

Section 3 – Understand techniques used to manage the work of teams

Section 4 – Understand the impact of change management within a team

Section 5 – Understand team motivation

Unit 2 – Understand business

Section 1 – Understand organisational structures

Section 2 – Understand the business environment

Section 3 – Understand business reporting within an organisation

Unit 3 – Understand how to deliver customer service and resolve problems

Section 1 – Understand customer service delivery

Section 2 – Understand the relationship between customer service and a brand

Section 3 – Understand the resolution of customer service problems

Unit 4 – Understand how to develop working relationships with colleagues

Section 1 – Understand the principles of effective team working

Section 2 – Understand how to develop working relationships with other teams and departments

Unit 5 – Introduction to coaching

Section 1 – Understand coaching in the workplace

Section 2 – Understand how to coach individuals in the team

Unit 6 – Introduction to mentoring

Section 1 – Understand the purpose and benefits of mentoring

Section 2 – Understand how a mentoring agreement works

Section 3 – Understand the skills and tools required by a mentor

Unit 7 – Understand personal development

Section 1 – Understand the role of a team leader

Section 2 – Understand how to produce a personal development plan

Assessment Methods

Assessments are due at the end of each unit. Your tutor will assess your work and build up your portfolio of evidence of learning. A certificate will be awarded on satisfactory submission of evidence of learning for the units studied.

Entry Requirements

For Eligibility criteria and Entry requirements for our Distance Learning courses please click here

Frequently Asked Questions

You can apply directly on any of the UCS College Group websites, whether you wish to study at Bridgwater College, Cannington College, Strode College, or Taunton College. Simply use our “Find a Course” feature and follow the on-screen instructions – be sure to have your important information to hand.