Understanding Tenant Support in Social Housing Distance Learning Level 2

Course Code: NDD363D/PM1

Course Type
Adult Learning, Online / Distance Learning
Subject Area
Counselling & Personal Development, Health, Social Care & Nursing
Location
Taunton College
Start date
Flexible
Duration

The duration of the course varies depending on the specific content and requirements of each individual qualification

Course Overview

The aim of this qualification is designed for learners who want to improve their knowledge of the functions of housing associations and ways in which their tenants can be supported. It will support learners within the housing sector to develop their knowledge of how to better support tenants.

Unit 1 Introduction to the social housing sector

Section 1 Understand the housing sector Section 2 Understand customer service in the context of the housing sector Section 3 Know how to direct tenants to useful support services and information

Unit 2 Understand the principles of safeguarding an equality and diversity

Section 1 Understand what is meant by the term safeguarding Section 2 Understand what is meant by equality and diversity

Unit 3 Understand mental and physical ill health

Section 1 Understand how to recognise and report mental ill-health Section 2 Understand how to recognise and report physical ill-health Section 3 Understand how to recognise and report possible dementia

Unit 4 Understand reasons for problematic behaviour

Section 1 Understand behaviour that challenges Section 2 Understand substance misuse Section 3 Understand antisocial behaviour

Unit 5 Understand issues affecting isolated tenants

Section 1 Understand the issue of loneliness Section 2 Understand the term ‘mate crime’ Section 3 Understand the term ‘cuckooing’

For more information, please contact the Distance Learning Team on 01823 366612 or email distancelearningteam@btc.ac.uk .

Assessment Methods

Assessments are due at the end of each unit. Your tutor will assess your work and build up your portfolio of evidence of learning. A certificate will be awarded on satisfactory submission of evidence of learning for the units studied.

Frequently Asked Questions

You can apply directly on any of the UCS College Group websites, whether you wish to study at Bridgwater College, Cannington College, Strode College, or Taunton College. Simply use our “Find a Course” feature and follow the on-screen instructions – be sure to have your important information to hand.