Course Overview
Unfortunately, you are only eligible for a free course with UCS College Group if you live in Somerset, Dorset or Wiltshire. Your postcode will be checked after you make an application, so if you live outside of these counties, please find an alternative provider.
This qualification aims to the develop the learner’s knowledge required to work in a team leading role.
Unit 1 – Principles of team leading
- Leadership styles in organisations
- Team dynamics
- Techniques used to manage the work of teams
- The impact of change management within a team
- Team motivation.
Unit 2 – Understanding business
- Organisational structures
- The business environment
- Business reporting within an organisation.
Unit 3 – Understanding how to deliver customer service and resolve problems
- Customer service delivery
- The relationship between customer service and a brand
- The resolution of customer service problems.
Unit 4 – Understanding how to develop working relationships with colleagues
- The principles of effective team working
- How to develop working relationships with other teams and departments.
Unit 5 – Introduction to coaching
- Coaching in the workplace
- How to coach individuals in the team.
Unit 6 – Introduction to mentoring
- The purpose and benefits of mentoring
- How a mentoring agreement works
- The skills and tools required by a mentor.
Unit 7 – Understanding personal development
- The role of a team leader
- How to produce a personal development plan.
Assessment Methods
Assessments are due at the end of each unit. Your tutor will assess your work and build up your portfolio of evidence of learning. A certificate will be awarded on satisfactory submission of evidence of learning for the units studied.
Frequently Asked Questions
You can apply directly on any of the UCS College Group websites, whether you wish to study at Bridgwater College, Cannington College, Strode College, or Taunton College. Simply use our “Find a Course” feature and follow the on-screen instructions – be sure to have your important information to hand.
We aim to offer a careers service that is accessible to everyone. We will seek to equip all our students with the skills and knowledge that will enable them to operate confidently, effectively, and independently in life and work. All students have the opportunity to meet with a Careers Advisor for 1:1 career support.
The Student Experience Team can mentor and signpost students who are struggling with a range of issues that are negatively impacting their day-to-day life. The Student Experience Team works closely with the Safeguarding & Lifestyle Teams to promote proactive wellbeing enrichment sessions. The team can refer on to counselling when appropriate.
We provide top-quality workshops and teaching areas across our Colleges for subjects such as art, design and media, hair and beauty, catering, automotive engineering and construction. You can review our campus facilities by navigating to the “College Life” section of our websites.
For us, the success of our students always comes first. By investing in our built environment, we are investing in your future.
All of our students will have a personal tutor to support them with their academic progress and personal development. The tutorial programme consists of 1:1 support, group tutorials and guest speakers, plus targeted online resources which complement the UCS College Group Advantage scheme.
The Safeguarding Team can offer advice and guidance on anything that may be affecting your young person and their studies – no problem is too big or too small!
Please email our Safeguarding team at staysafe@ucscollegegroup.ac.uk. If you query is urgent, please come to the College Reception and ask to speak to a Safeguarding Officer.
If you cannot find an answer to your question in this FAQ section, you can ask us a question by visiting our Contact Us page.
